information technology

Voip

How VoIP Works: An Explanation Even Non-Techies Can Understand


VoIP stands for Voice over Internet Protocol and is counted among one of the outstanding voice communication solutions over the years. Despite its ever-increasing popularity among businesses, many people are not familiar with its functionality. And that has prompted us to come up with this piece of blog on everything about VoIP, including definition and functionality.

Voip

What is VoIP?

You must have made calls over Skype or Slack.

Well, these are some of the best examples of VoIP.

VoIP is the delivery of voice communication and multimedia content over Internet protocol networks like the Internet. VoIP service is also used to make a call to landline or cell phones, apart from calling computer-to-computer.

Simply put, VoIP is a technology that lets you make a call over the Internet.

Or you can say that it is your phone service over the Internet. That’s why it is also known as internet telephone, broadband telephone, broadband phone service, and IP telephone.

It functions like any other content you send over the Internet such as messages in that it transforms voice communication into data packets and delivers it over an IP network. In other words, VoIP converts your voice into a digital signal, letting you make a call directly from your PC, a VoIP phone or other data devices.

With a VoIP service, you have little to no need for the traditional phone as you can make calls using an Internet connection.

How does it work?

Understandably VoIP converts your voice into data packets to be sent over the Internet. Let’s break that down further.

VoIP utilizes the “omnipotent” nature of the internet to achieve the call-like result, though in a different way.

When you speak into PC’s microphone, your voice is assumed as physical sound waves by the machine that converts it into a digital signal using hardware known as a driver. Then, the voice coder-decoder converts this digital signal into binary data. From here, your OS sorts out, separates binary data into smaller pieces of information that are called packets.

How Voip Works

These packets of audio are transmitted from your PC via the router through copper or fiber optic cables across the world to another PC and reversed processed via the computer’s code.

An analog telephone sends information in a slow, linear manner. The internet can deliver these packets in an exceptional faster way, known as packet switching. Packets are rearranged in the right order when they reach their destination (another IP address). This speeds up the delivery over analog telephones and minimizes costs since no exclusive wire has to be installed.

What are the Benefits of VoIP for Businesses?

By opting for this technology, you can minimize cost, accelerate productivity and improve collaboration.

Here are some key benefits of VoIP service for businesses:

  • Cost-Effective:

VoIP calling services are exceptionally cheaper than using a traditional phone. In fact, long-distance and international calls are generally free with VoIP service. You only pay for the usage of data.

  • Portability:

You can use your Voice over Internet Protocol system anywhere as long as you have an active Internet connection. It lets you make and receive calls from any devices, including your smartphone, meaning that customers or colleagues can call you no matter where you are in the world.

  • Call Recording:

It lets you record calls so that you or your clients/colleagues can playback important calls. Plus, you can also analyze call logs to find out what time of the day clients/colleagues call the most, call duration and relevant information.

  • Wide Range of Features:

VoIP communication keeps things in one place, leading to enhanced collaboration. With unified communication, your colleagues or workers can easily interact through voice, video chat, instant messaging and web conference.

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Botnet

5 Most Ignored Signs of a Malicious Bot ATTACK!


According to a 2017 survey, bot traffic has surpassed human traffic on the Internet.

What is Modern botnet and why they are dangerous?

Modern botnet

The modern botnet is one of the sophisticated cybercrime techniques. A botnet is a collection of internet-connected devices infected by malware that lets cybercriminals control them. The botnet attack is commonly used to get unauthorized access, data theft, DDoS attacks, and credentials leak.

Because of their complicated size and the challenges involved in detecting them, botnets can be operated secretly so that victims can’t sense them. Some software updates are also bots. Simply put, our digital technologies are surrounded by unavoidable bots.

But that doesn’t mean your network is destined to be attacked by bots. You can protect your network by identifying these malicious robots and you don’t have to be a skilled data scientist.

So How to Identify Malicious bots on your network?

All you need to do is follow the steps given below.

  • Keep an Eye on the Uniformity of Communications:

First, try to distinguish between bots (both bad and good) and humans. You can do this by identifying those machines that continuously communicates with a victim.

Bots communicate with their targets because they require commands, signals, and data. You need to find out the hosts that stay in touch with their targets periodically and continuously. Weekly traffic is sufficient to figure out client-target communication. Uniform communications are likely to be generated by a bot.

  • The Rate of Failed Login Attempts is Quite High:

One of the popular uses of bots is to steal passwords—a practice that is also known as ATO attack. A botnet will try to take control of user accounts by testing user-password combinations obtained from other sites. This way, botnets might attempt to legalize millions of accounts per day. If you’re struggling with your passwords, it might be the sign of a bot attack. You can use analytic tools like Google Analytics and your access logs to track those failed login attempts over time.

  • Identify Malicious Bots within Browsers:

Another way to identify malicious bots is to look at particular information contained in HTTP headers. Internet browsers generally have clear headers’ image. In normal browsing, the link within a browser will generate a “referrer” header that will be included in the next request for that URL.

However, traffic generated by a bot might not have a “referrer” header or it will look “fake”. The bots that look the same in every traffic flow are likely to be highly malicious.

  • Failing of Gift Card Numbers:

Botnets are also used to steal the value from genuine gift cards. It is easy to target gift card accounts with bots.

This is because companies don’t ask for a billing address, account name or personal info when attackers get their hand on gift cards account. That’s why attackers can use several combinations to get valid pairs of card numbers and pin codes. When an invalid pair is made, it generates a failed validation notification. If your gift card validation fails several times, consider it a solid signal that bots are attempting to steal your customer’s gift card balances to resell them on the dark web.

  • Increase in Irregular Page Viewing Patterns:

A human customer is likely to check the things that appeal to them. They look for their desired items and check out. What if they check every single product page on your website—or even half of those pages?

Scraper bots are used for this purpose as they are only aimed at the product pages. Those bots also visit the search page numerous times during a session. Unusual sessions generally include ridiculous searches and can be a sign of a bot attack. Besides, those sessions could be longer as it takes bot time to copy content in large volumes.

So these are the things to look for in your network to keep the risk of malicious bots at a bay. Plus, you can install effective anti-malware software to add extra layers to your cybersecurity.

What do you think? Let us know by commenting below.

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AI and Cybersecurity


The introduction of artificial intelligence (AI) into a wide range of situations is known to make such a situation better in terms of efficiency and experience. AI has gained recognition in many industries such as education, customer service, banking, and automation to mention a few. Recently, AI is beginning to gain popularity in cybersecurity and it is also playing a substantial role in the fight against cybercrime.

AI is valuable in cybersecurity because it advances how security experts investigate, study, and understand cybercrime. It boosts the cybersecurity know-hows that businesses use to fight hackers and help keep organizations and customers safe. Artificial Intelligence (AI) improves the efficiency of cybersecurity in the following ways:

  1. Timeliness: An AI-based cybersecurity is not founded on human monitoring alone. Threats can be detected almost immediately. In fact, there is no break once artificial intelligence is involved. Your network or system is always available 24/7 because it recognizes no holiday or non-work hours.

Also, this constant availability results in an immediate response to threats. That is, the security of your business is always around the clock.

 

  1. Speed: AI helps to filter the massive amount of data for an outlier in a short time. When this task is done by humans, it could take days or even a month before this can be achieved. In addition, manually creating a network security policy and understanding an organization’s network topography will most likely be cumbersome. For instance, a data center of average size may have up to 500 applications and could require 4,500 different security rules!

 

  1. Improves password protection and authentication: Passwords are a vital part of security. Nonetheless, we can be careless with our passwords or even use a single password for several accounts without changing it for an extended period of time. This approach makes your system or network easy to hack. Fortunately, AI enhances authentication and gets rid of imperfections thereby making your system more reliable.

 

  1. Vulnerability Management: Using AI as opposed to the traditional procedure in identifying risks is taking the innovativeness of your business a notch higher. This eliminates having to allow hackers to exploit the vulnerabilities of your network before you counteract them. AI helps you develop a proactive vulnerability management scheme.

Due to the increase in the complexity of networks, the ability to handle it is now beyond that of human beings alone. Therefore, using artificial intelligence will be a huge advantage to your business’s security and protection.

It is important to note that AI in cybersecurity can either be the savior or enemy of your business. It depends on whose arsenal the weapon (AI) belongs, either yours or your enemy’s (hacker). Therefore, be smart and take advantage of AI in securing your cyberspace instead of allowing the opposite site (hacker) to use it against you. CYNEXLINK is your go-to.

Cynexlink is a technology company that provides services that include Cybersecurity Solutions, Software-Defined WAN (SD-WAN), Managed IT Services, Cloud Vendor Selection & Consulting, Cynexlink VoIP, and CCPA.

For more information, visit our website at www.cynexlink.com NOW!!!

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Software-Defined Wide Area Networking (SD-WAN)


Looking back a few decades, a thought pops up in your head as to how far we have come with these innovations in technology. Previously, users sitting at a branch had to connect with a server at a data center, many miles away. That need is long gone now as the world requires a more advanced user application. Businesses are looking for multi-clouds as opposed to traditional Wide Area Networking (WAN). WANs have been deemed ineffective for this era as their design does not match the requirement of today’s users’. So, the question is, what can replace WAN? Software-Defined Wide Area Networking (SD-WAN) is your answer!

The SD-WAN is a new type of WAN that caters to the current needs of businesses. Traditional WANs were unable to keep up to the demand of users. Their programming does not allow them to control excessive traffic on their networks. This traffic would result in management issues, data vulnerability, and it reduces the performance of applications. The newer version, SD-WAN, promises significantly more, including the likes of higher efficiency, security, and performance. It allows users to make internet-based connections easily and securely. Let’s look at how Cynexlink SD-WAN has met the needs of these users.

 

Low Costs

When talking about the cost of this new system, there is a huge difference in price when compared to the older systems. It requires 25% less cost than what was needed previously. It’s not only cost-effective, but its utilization has also become better.

 

Simplicity

The introduction of SD-WANs has simplified the management of network systems. It is a centralized, cloud-based system, which allows users to gauge through a vast number of endpoints. It also allows for the zero-touch deployment, which enables devices to be configured automatically. This lets business managers implement network-wide configurations with just a click.

 

The introduction of new internet-based services has been made easier. Now, the addition of services can be implemented immediately, whereas previously, it took months to get anything done!

 

Quality and Performance

SD-WAN is designed in a manner that categorizes its traffic based on its function and type. This helps in avoiding any bandwidth bottlenecks, which would clog the system. The traffic flow is efficient, allowing the software to update replications across the network in less time.

 

In addition, it also has in-built firewalls that protect your data! These firewalls can easily be set up, and they ensure to keep your data safe. Web content filtering, application awareness, intrusion detection, and prevention capabilities are some of the features these firewalls possess.

 

Connectivity

When looking at this particular architecture, the possibility of disruption in your connections is improbable. It allows the transfer of your active applications from any failing connection to an available one. It helps in stabilizing your network connections and reduces any chances of poor-quality actions. The forward error correction technology of SD-WAN enhances and ensures the quality of VoIP calls.

 

Long-term Growth

It enables you to set up your network for long-term growth. Additionally, it helps businesses in customizing network features according to their needs and prepares to shift the network to a cloud-based business.

SD-WAN Value Proposition
SD-WAN increases performance and reliability
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Dark Web Monitoring

Are Dark Web Monitoring Services Really Worth It?


What is Dark Web Monitoring?

The world of cybersecurity is constantly changing. No matter how much you try to stay updated on the latest trends, you will always find yourself missing out on some new information. This might be the case for dark web monitoring services.

To understand what dark web monitoring services are about, it is essential to have an idea of what the dark web consists of.

What is Dark Web?

The dark web is the part of the internet you can’t access through the ordinary search engines. This makes it a mysterious universe where criminality and law transgressions are conducted, and where computer hackers can be hired.

Therefore, it is crucial to protect your company from cyber attacks that do not only originate from the regular web, but from the dark web as well.

As you know, scams and scammers are almost everywhere. And while you might be aware of its danger and how to protect yourself from it, your employees probably can’t.

In such cases, having a reliable and professional team you can count on might be the optimal decision and the smartest investment you can make to keep your business data protected.

At Cynexlink, our experts are ready to dive into the deepest secrets of the dark web in order to boost your cybersecurity, providing you with a complete report of your dark web monitoring scan, in addition to an insightful whitepaper to learn everything about the dark web.

Download your “UNDER ATTACK: The Year in Breach” white paper and understand how to maintain your cybersecurity at its peak today.

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3 Important Signs You Need a New Managed IT Services Provider


Businesses are constantly searching for solutions to increase their profits and reduce their costs since every company comes with a limited budget.

This is applied to all the departments of a company, including the IT department. However, for companies that do not have independent IT staff, how can they manage their IT needs? This is when most businesses choose to hire a managed IT services provider.

A managed IT services provider can be the optimal solution to stay ahead of all your IT requirements at the lowest cost.

Your managed IT services provider would be there to reduce downtime during critical IT issues, take care of resolving the problems swiftly and help you leverage your technologies to reach higher goals.

Unfortunately, things do not always go as planned. The managed IT services provider you chose to collaborate with may not deliver the results they promised. How can you tell? Here are the main three signs to be aware of:

  1. Your system is going through continuous failures

Of course, all IT systems undergo performance problems. But this can be a concerning sign when your managed IT services provider struggles to promptly find effective solutions and address the issues as they should.

  1. You are confused about their role in your company

One of the most important traits to look for in your IT services provider is transparency. If you noticed this quality is lost and you can’t see the value they bring to your company compared to the costs, it might be time to put an end to the collaboration.

  1. You don’t notice any progress

When your managed IT service provider is delivering value to your business, you will easily see the improvement, either in the way they resolve system issues, the suggestions they make, or the security they guarantee your company.

Your IT needs can cost you a lot. Therefore, it is crucial to hand them to a partner you can fully trust, in order to take your business towards higher levels of achievement.

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How Our Human Interactions Impact Our Interactions with Machines


Human interaction can take an important part in our lives, whether we like it or not. We live in a society where we are surrounded by our family members, friends, co-workers, acquaintances, and strangers.

Depending on the type of relationship we have with that person, we may share our thoughts and ideas with them, collaborate with them, or our contact could be limited to a simple ‘Hi’ every morning. The point is that we are all connected somehow, on different scales.

Be it an introverted or extroverted personality type you may have, sharing life with people who you care about, and who love and appreciate you, is unique. This attachment is what can give life its meaning to some of us, while it gives a greater sense of belonging for others.

However, in the age of technology where machines are replacing our co-workers and our devices are accompanying us more than our friends and family, could we be growing more attachment to them?

Even though the answer to this question can be complicated, we can certainly say we are growing more attached to our devices and the machines around us day after day.

This can be particularly relatable when you wake up one day to find out your phone is no longer working. The disappointment you may experience can be similar to when a close one deceives you.

Not only that, we depend on our devices to keep our secrets, and use them to express our thoughts and feelings, and even carry out conversations.

So perhaps we are projecting our human nature and expectations on the machines and devices around us, but we shall never forget that nothing can replace human interactions.

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The Impact of CyberSecurity Maintenance on Small Businesses

The Impact of CyberSecurity Maintenance on Small Businesses


Cybersecurity attacks can be costly to businesses, no matter their size. With over 40% of these attacks focused on small businesses, keeping your data protection strategies up to date is now essential.

Nowadays, hackers are constantly evolving their scams to try to access your company and employees’ personal data. Thus, any shortcomings in your data security strategy will put your business at major risks of theft of corporate information that can lead you to damaging financial losses and regulatory sanctions.

Not only that, the consequences can take bigger dimensions such as decreasing your sales and losing customers as a result of lack of trust in your data security policy.

For these reasons among others, companies of different sizes must regularly train their employees to overcome the most recent cybersecurity threats and update their policies following effective tactics to keep data protected.

Cybersecurity breaches can take your business backward and stand in your way of achieving your business goals. Therefore, your ultimate solution to maintain your corporate information and customers’ personal data safe is by reaching out to experts in cybersecurity.

At Cynexlink, our Security Center guarantees impeccable data protection around the clock for your company. From identifying to treating the vulnerabilities in your security system, we will help you maintain high levels of security and data protection.

By choosing Cynexlink cybersecurity services, you will finally be able to relax and shift your focus to other important aspects of your business that need improvement.

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What is CCPA

What is CCPA and Why Your Business Needs Compliance… ASAP!


If you are not regularly updated on the latest modifications in data protection law, then this is probably the first time you hear about CCPA.

In a nutshell, CCPA is the most recent personal protection data law. Standing for California Consumers Protection Act, this law was passed by the State of California in 2018.

The CCPA came as a result of the continuous importance personal data is taking in today’s modern businesses. With the increasing practices of collecting, storing and using personal data, guaranteeing a faultless protection of personal information has become crucial.

The CCPA applies to any company in the world collecting or using personal data from California residents. Not only that, but the California State intends to make CCPA along with other privacy protection laws more complex by 2020, for every company with an annual gross revenue of $25 million or more.

Therefore, no matter the size of your company, making your company compliant with the CCPA has become a must, especially if you meet the criteria set by the State of California. Otherwise, you will be putting your business at the risk of getting huge fines.

For companies with shortcomings in their compliance with data protection policies even after being notified, the fines can be as high as $7,500 per violation, as set by the General Attorney.

Thus, it is essential to verify your company’s compliance with the CCPA in all its activities including your website, so you can continue your business practices without facing any litigations.

Visit www.cynexlink.com and find out how we can help you be compliant.

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The role of It Outsourcing In Businesses

The Role of IT Outsourcing in Businesses


Let’s start by pointing out a major issue startups and medium-sized businesses suffer from today: the absence of a qualified IT team.

Yes, we are aware that not all companies specialize in Information Technology. However, as the digital world continues to witness unceasing innovation, the role of Information Technology is representing a major support function in any business today.

For this reason, we believe that neglecting this aspect of your company can cost you thousands of dollars. ‘So would hiring my own IT team’, you might say. This is when we introduce you to a better and cost-effective solution: IT Outsourcing.

IT outsourcing is a compatible strategy for all business types and sizes. Instead of having their own IT staff, companies are now choosing to outsource their IT needs to experts at reduced costs.

For the most part, IT support is not the company’s specialty, but a support function only. Hence, through IT outsourcing, companies benefit from a competitive advantage by shifting their focus to their core business to set better strategies, rather than being consumed by operational technology issues.

On the other hand, any technical mistake can take bigger dimensions and lead to costly consequences. But luckily, IT outsourcing provides companies with the security their business requires. When hiring a competent IT provider, any business will be safe from data loss and cyber risk.

Moreover, IT outsourcing allows businesses to get flexible services that match their ever-changing demands. If your company’s main business is not directed towards IT services, then the projects you will need would mostly be temporary. Therefore, you will be saving money through temporary charges as well.

To sum up, having your own IT staff is not always a good idea, especially when the company operates in a different field. For this reason, Cynexlink strongly recommends you reach out to us for IT outsourcing as a cost-effective solution for all your IT issues.

Whether you are looking for managed IT services or struggling with your company’s cybersecurity, our experts at Cynexlink will go above and beyond to provide you with the solutions your business needs, at unbeatable prices. Get in touch with us and let us see how we can help you push your business forward more efficiently!

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